Privacy Policy

Papillea Taste Buds

Effective Date: October 28, 2026

Operating Entity: Papillea Taste Buds Private Limited

Brands Covered: Mashawiz, Haochi, Tandur Baja, Fry Box, Pure Plates, Juicery, Street Rolls

1. Information We Collect

We collect personal information necessary to fulfill your online food orders and enhance your dining experience across our cloud kitchen sub-brands. This includes:

• Personal Identification Information: Name, email address, and phone number.
• Delivery Information: Delivery address, landmark details, and order notes.
• Transaction & Order Data: Order history, payment confirmation status, and brand preferences.
• Technical Data: IP address, device type, browser information, and cookies for optimal website functioning.

2. How We Use Your Information

Your data is processed strictly for legitimate business and customer service purposes:

• Order Processing & Fulfilling Delivery: Preparing and delivering your orders through our staff or delivery partners accurately.
• Customer Communication: Sending order confirmations, live delivery status updates, and customer support responses.
• Promotional Communications & Offers: Informing you about exclusive discounts, dynamic QR promotions, menu updates, and launch offers across active brands. You may opt out at any time.
• Service Improvement: Analyzing ordering patterns and preferences to optimize menu formulation, food quality, and POS operations.

3. Data Protection & Security

• We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, or misuse.
• Payment details are processed via secure, compliant payment gateway providers. We do not store full payment card or bank credentials on our systems.

4. Third-Party Sharing

We do not sell, trade, or rent your personal data to third parties. We share data only with trusted partners essential for service execution:

• Delivery & POS Partners: Logistics services and point-of-sale processing software, such as Petpooja, to complete order fulfillment.
• Legal Requirements: If required by law, regulation, or legal process to comply with regulatory mandates, such as FSSAI compliance audits.

5. Your Rights & Contact Information

You have the right to access, update, or request deletion of your personal data.

For any privacy-related queries or requests, contact us at: